1. Refund Eligibility

Amount once paid through the payment gateway shall not be refunded except in the following circumstances:

• Multiple Debits Due to Technical Error: If a Customer’s Card/Bank Account is debited multiple times due to a technical error or if an excess amount is charged in a single transaction, the excess amount (excluding Payment Gateway charges) will be refunded.
• Unsuccessful Candidate Profile Generation: If a payment is charged but the candidate profile generation is unsuccessful due to a technical error, the Customer will receive the credit report at no extra cost. However, if the Customer prefers a refund instead, the amount will be refunded after deducting Payment Gateway charges or any other applicable fees.

2. Refund Process

Amount once paid through the payment gateway shall not be refunded except in the following circumstances:

• The Customer must submit a refund application along with the transaction number and original payment receipt (if available).
• The application should be sent to support@FINPLOY.com.
• The application will be manually processed, and upon verification, if found valid, the excess amount will be refunded via electronic mode in favor of the applicant.
• A confirmation will be sent to the mobile number provided in the online registration form.
• The refund process may take up to 21 calendar days upon receipt of the claim. The time for the refund to reflect in the Customer’s bank account depends on the bank’s policy (typically 3 to 21 days).

3. Payment Failure Scenarios

FINPLOY assumes no responsibility and shall incur no liability if a payment cannot be processed due to any of the following reasons:

• Incomplete, inaccurate, or invalid Payment Instruction(s).
• Insufficient funds or limits in the Customer’s payment account.
• Funds in the payment account being under encumbrance or charge.
• Bank refusal or delay in honoring the Payment Instruction(s).
• Circumstances beyond FINPLOY’s control, including but not limited to, fire, flood, natural disasters, bank strikes, power failures, or system failures (e.g., computer or telephone line breakdowns).
• If the payment is not processed for any reason, the Customer will be notified via email about the failed transaction.

4. Account Suspension & Termination

• FINPLOY reserves the right, at its sole discretion, to suspend or terminate any user account without penalty for any reason, including but not limited to, suspected fraudulent, abusive, or illegal activity.
• Termination may occur without prior notice, and FINPLOY shall not be liable to the user or any third party for such actions.
• Any suspected fraudulent, abusive, or illegal activity may be reported to law enforcement authorities.
• Upon termination, the user must immediately stop using the services.

5. Usage of Google Advertising ID

• Any dispute, controversy, or claim arising out of or related to this policy or services provided by FINPLOY shall be resolved through binding arbitration as per the provisions of the Indian Arbitration & Conciliation Act, 1996.
• Disputes shall be arbitrated on an individual basis and will not be consolidated with claims from any other party.