Job Description
RM-Marathwada_Vid_Nagpur(Marathwada_Vid_Nagpur) Approx upto Rs 4.2 Lakh p.a
Position description:
Maintain strong relationship with the company’s clients to boost our brand and profit in the long run.
Primary Responsibilities:
Customer Support, Problem Solving, Communication Skills
Language - English, Regional Language and Hindi desirable
Computer literate – Word / Excel / E-mail / Web based system
Position description:
Maintain strong relationship with the company’s clients to boost our brand and profit in the long run.
Primary Responsibilities:
- Front-end interaction, field travel and Customer interface
- Recommending apt home loan product /solution and showcasing benefits
- Regular interaction with the customers through group meetings, site promotions, in office meetings and presentations
- Attending to walk ins into branches & visiting clients at their place
- Executing Branding / Marketing activities in the catchment area
- Spearheading Documentation
- Lead generation in the catchment areas
- 0-12 MOB and even 13-24 MOB or more bounce cases collections with focus and efforts on 100% collections efficiency. It will be communicated to employee as per requirement of the organization from time
- Focus on digitization and support all the initiatives related to sales and even other processes digitization.
- Cash management to be done as per SHDFC policy with full integrity.
- Focus on overall performance by keeping branch balance score card into mind and ensure the support and contribution to have overall performance.
- To create new DSAs and if required manage the existing relationships of DSAs / Corporate DSAs / Lead Partners – This will be communicated and advised basis requirement of business by your seniors / HO
- Affordable housing builders / brokers tie-ups and manage the relationship to generate quality home loan leads.
- Keep updating with latest SHDFC policy, product, pricing and process to ensure better results.
- Keep sharing competition details and feedback to seniors / HOD.
- Ensure to share the true and accurate information about the customer, property, seller etc. to ensure transparent practices.
- Lead management, WIP files tracking, Reject Review, SUD files tracking, Timely part disbursements or new disbursements, timely transaction and cheque release of customers and also support for timely
- Resolve the instrument not available cases within timelines
- Work as per First Time Right (FTR) from Login to Disbursement for good customer service and best possible TAT.
- Meeting with clients, advising and showcasing our products and benefits to the customers thereof.
- Sales fulfillment, pre/ post sanction sales activities.
- Update and upkeep of marketing & sales collaterals
- Promotional activities including group meetings, presentations as well as developer site promotions
Customer Support, Problem Solving, Communication Skills
Language - English, Regional Language and Hindi desirable
Computer literate – Word / Excel / E-mail / Web based system
Key skill Required
- Customer Service
Designation
- Manager
